Frequently Asked Questions
Can I pick my car up at one location and return it to another location?
Yes, most of the time if your rental car company has a corresponding location at your drop off destination. Usually there is a additional drop off fee. Some companies like Hertz will include their drop off cost in the rental rates. There is normally not a general rule or policy and you need to inquire directly with a rental car company for a specific "drop off" rental.
Please call up the rental companies directly for one way rentals.
Can I rent a car with a debit card instead of a credit card?
Presently major companies need a credit card to make a reservation. Car Rental companies will not accept a debit card as a deposit when the vehicle is picked up, and you will be denied rental.
I am 23 years can i rent a car?
Some companies allow you to rent a car if you are under 25, but you will have to call them directly to check the age restriction policy and make a reservation.
Is it a problem if i let someone else drive the car without first listing them as an additional authorized driver?
Yes, and it can be a big one. If someone else drives the car without the car rental companyís permission, you have most likely violated the contract terms and any protection you had under that contract may be voided. This violation could complicate or even negate claims against your personal insurance and negatively impact any coverage you receive from your credit card. If the police stop an unauthorized driver, that driver can be detained or even arrested because they donít have any legal right to have possession of the car.
Do rental car companies provide or offer infant or child safety seats with the car rental?
Most of the major rental car companies offer both infant and child safety seats. You will need to reserve these in advance to insure you have one during your trip. They are usually anywhere from $2-$10 per day on top of your basic rental charges.
What if my driving record is less than perfect? Will they check for DUI's etc?
Although most of the time they will not run a background check on your driving record you will need a valid drivers license. Some companies check driving records when customers arrive at the counter. You may be disqualified from renting from an agency that applies this policy because of your driving record even with a confirmation! If your record is marginal, it is best for you to check with the rental car agency in advance on whether they will check your driving record at the counter.
Why do rental car rates change so often?
Most rental car companies use a rate system called "yield management". This system is based on supply and demand. Rates can change by the day, hour and even minute based on these factors.
Do rental car rates I'm given cover all of my costs?
Not normally. On top of your rate you may pay for airport surcharges applied to some locations, insurance if needed, mileage if not unlimited and of course local taxes.
Do credit cards offer car rental insurance or coverage?
Some upper level cards (gold, platinum) will provide secondary collision coverage and in some cases primary collision coverage when renting a car if you do not have you own car insurance or when renting in another country. Secondary or excess coverage kicks in after your personal car insurance has been exhausted. These features can really be handy but may not apply to sport utility vehicles, luxury cars and some vans. Also their coverage may apply only to collision and not to other liabilities. Call you credit card company to find out for sure.
Do most agencies allow for unlimited mileage?
Most of the "major companies" offer unlimited mileage within the same state you rented the car. This policy can vary at each location, within the same company or agency, so it is best to check beforehand. More expensive rentals such as luxury cars and sport utilities are more likely to have limited free mileage policies.
With a weekly rate, if I need to keep my car longer than 7 days does my daily rate change?
Yes, extending your rental term almost always means a much higher rate for those "extra days". If you're not exactly sure how long you will need a car, it's better to reserve the car for a longer period and bring it back earlier.
Do companies charge for "additional drivers"?
Yes, some do. The policy for most companies is that your husband or wife can drive also at no extra cost. Some companies may add a daily rate ($2-10/day) or a flat fee/rental for extra drivers. If you're not going to be the only driver, shop around to find a rental company that doesn't access an extra driver charge.
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